Smiths Electrical aims to get every job right. If something isn't, here's what happens if you need to raise it.
1. Get in touch
Contact Smiths Electrical directly with details of the issue:
Email: jordan@smithselectrical.example Phone: 07700 900123
2. Acknowledgement
Your complaint will be acknowledged within 2 working days.
3. Resolution
Smiths Electrical aims to resolve most complaints within 14 days of acknowledgement. If it's going to take longer, you'll be told why and given a revised timeframe.
4. If it isn't resolved
If you're not satisfied with the outcome, you can contact Citizens Advice for guidance, or an approved Alternative Dispute Resolution (ADR) provider for your trade, where one applies.
[Placeholder: name the specific ADR scheme, if any, once decided — e.g. a trade-body scheme, or a general consumer ADR provider.]