Internal — review only

The five documents

Draft — not solicitor-reviewed. Illustrative wording only, not legal advice, and not to be sent to a real customer.

Shown here with made-up sample details so the wording can be read properly. Once pack generation is built, these same templates get filled in with a real trader's and job's details instead.

  1. 01

    Pre-Contractual Information Sheet

    What a customer needs to know before they say yes: who you are, what's included, what it costs.

  2. 02

    Contract & Terms

    A fair, plain-English agreement for the job, written to hold up under UK consumer law.

  3. 03

    Cancellation Rights Notice

    Tells the customer their legal cooling-off rights clearly, so there's no argument about it later.

  4. 04

    Guarantee & Warranty Statement

    Spells out what's covered, for how long, and what isn't, before it becomes a dispute.

  5. 05

    Complaints Procedure

    A simple, written process for handling a complaint properly, if one ever comes in.